The following are the terms of the manufacturer’s warranty offered by Yota Devices Limited (‘Yota’) to EU consumers in relation to the YotaPhone and accessories.
For consumers, who are covered by national consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by a manufacturer’s warranty such as that offered by Yota (the ‘Yota Warranty’) are in addition to any and all rights and remedies conferred by such consumer protection laws and regulations, including but not limited to the rights described below.
Consumer protection laws and regulations in EU member states are established under national law through the implementation of the Consumer Goods Directive (EU Directive 1999/44/EC). The Yota Warranty in no way restricts, limits or otherwise affects the rights of consumers under such national laws or the EU directive.
Yota warrants to you, as the original purchaser and end-user of a YotaPhone and accessories (the ‘Products’) purchased from an authorized Yota retailer, that during the warranty period described below (the ‘Warranty Period’) and subject to the exclusions set out below, the Products:
The Warranty Period shall commence on the date of original purchase of the Products by you as the first end-user and shall continue for 12 months thereafter.
The Yota Warranty does not cover faults, defects or non-conformity attributable to any one or more of the matters or circumstances described below.
If the Products are defective or do not conform to the relevant Specifications and you wish to rely on the Yota Warranty, you must (i) inform Yota in writing of the defect or lack of conformity within two (2) months of the problem becoming apparent; and (ii) return the Products without delay to a Yota Devices Authorized Repair or Service Centre for inspection and servicing or replacement.
Please refer to our website yotadevices.com for details of how to contact us; the location of Yota Devices Repair and Services Centres; and a full description of the procedure to be followed in order to rely on the Yota Warranty.
As a consumer, you may have other legal rights and protections including warranties implied by statute and the Yota Warranty does not in any way limit or restrict such rights.
The Yota Warranty will not apply in relation to any fault, defect or lack of conformity with Specifications arising from or in connection with:
Note: The talk-time, stand-by time and total life cycle of the battery will depend on usage conditions and network configurations.
When you purchase Yota products, consumer laws across the European Union provide statutory warranty rights in addition to the coverage you receive from the Yota Warranty. These laws vary from country to country, but in each case are based on the EU Consumer Goods Directive.
| EU-wide Consumer Laws | Yota Warranty | |
|---|---|---|
| Claim period | 2 years (minimum) from date of delivery, 5 years in Scotland and 6 years in the rest of the UK1 | 1 year from date of original purchase |
| Cost of coverage | Provided at no additional cost | Included at no additional cost |
| How to make a claim | Call or visit your seller2 | Contact Yota using the address details set out at yotadevices.com |
| Included repair or replacement options | Contact the seller for details | Carry-in or postal service3 |
| Overseas repair or replacement | Contact the seller for details | Yes4 |
| Telephone technical support5 | None | 90 days from date of purchase |
European Consumer Centres primarily offer free consumer advice and support for citizens of and residents in EU countries, Iceland and Norway, with respect to goods and services purchased from traders based in other EU countries, Iceland and Norway.
For information on EU-wide consumer laws, please visit the European Consumer Centre website at ec.europa.eu.
If you have any questions about consumer laws in your country, please contact your local European Consumer Centre.
